Terms & Conditions

Refined Rides Auto Detailing — Ottawa & Lanark County

Services

  • Services are performed based on the package or add-ons selected at time of booking
  • Results may vary depending on vehicle condition (stains, wear, damage, etc.)

No Refund Policy

  • All services are final sale
  • No refunds will be issued once a service has been completed

Satisfaction & Rework

  • If you are unsatisfied, you must notify us within 24 hours of service completion
  • We will review the original scope of work and assess the concern
  • If the issue falls within the original service, a touch-up may be offered at our discretion
  • If the request goes beyond the original scope, it will be treated as an additional service/add-on and priced accordingly

Scope of Work

  • Only services explicitly selected and agreed upon are included
  • Areas or issues not included in the selected package may require additional charges

Vehicle Condition

  • Pre-existing damage (scratches, stains, odors, wear) may not be fully correctable
  • We are not responsible for uncovering or worsening pre-existing conditions during cleaning

Booking & Payments

  • Payment is due upon completion unless otherwise agreed
  • Deposits (if required) are non-refundable

Cancellations

  • Cancellations or rescheduling must be made with reasonable notice (e.g., 24 hours)
  • Late cancellations may result in a fee or loss of deposit

Liability

We take care when servicing your vehicle, but are not liable for:

  • Pre-existing damage
  • Mechanical/electrical issues unrelated to detailing
  • Personal items left in the vehicle

By booking a service with Refined Rides, you agree to these terms. Questions? Reach us at [email protected].