Terms & Conditions
Refined Rides Auto Detailing — Ottawa & Lanark County
Services
- Services are performed based on the package or add-ons selected at time of booking
- Results may vary depending on vehicle condition (stains, wear, damage, etc.)
No Refund Policy
- All services are final sale
- No refunds will be issued once a service has been completed
Satisfaction & Rework
- If you are unsatisfied, you must notify us within 24 hours of service completion
- We will review the original scope of work and assess the concern
- If the issue falls within the original service, a touch-up may be offered at our discretion
- If the request goes beyond the original scope, it will be treated as an additional service/add-on and priced accordingly
Scope of Work
- Only services explicitly selected and agreed upon are included
- Areas or issues not included in the selected package may require additional charges
Vehicle Condition
- Pre-existing damage (scratches, stains, odors, wear) may not be fully correctable
- We are not responsible for uncovering or worsening pre-existing conditions during cleaning
Booking & Payments
- Payment is due upon completion unless otherwise agreed
- Deposits (if required) are non-refundable
Cancellations
- Cancellations or rescheduling must be made with reasonable notice (e.g., 24 hours)
- Late cancellations may result in a fee or loss of deposit
Liability
We take care when servicing your vehicle, but are not liable for:
- Pre-existing damage
- Mechanical/electrical issues unrelated to detailing
- Personal items left in the vehicle
By booking a service with Refined Rides, you agree to these terms. Questions? Reach us at [email protected].